Elevate Personal Trainer Terms and Conditions
Last Updated: 24 October 2025
These Terms and Conditions (“Terms”) govern your use of the website https://elevate-personal-trainer.com (“Website”) and the personal training services (“Services”) provided by Paulo Henrique, trading as Elevate Personal Trainer (“we”, “our”, “us”). By accessing the Website or purchasing the Services, you agree to be bound by these Terms.
1. Services Provided
We provide bespoke personal training services, which include:
•One-to-one Personal Training Sessions: Individual sessions of 60 minutes duration.
•Personalised Training Programmes: Tailored programmes focusing on weight loss, muscle building, athletic performance, and functional training.
•Online Coaching: Programmes that may include guidance on training, nutrition, and mindset.
All Services are provided by a CIMSPA certified personal trainer (NVQ levels 3 and 4) based in London, UK.
2. Client Obligations and Health Disclaimer
2.1 Health and Fitness
You acknowledge and agree that:
•Participation in physical training carries inherent risks.
•You are responsible for ensuring that you are physically and medically fit to participate in the Services.
•You must inform us of any pre-existing medical conditions, injuries, or health concerns before commencing any training programme.
•We strongly recommend that you seek medical advice from your GP or a qualified health professional before starting any new exercise or nutrition programme.
2.2 Accuracy of Information
You warrant that all information provided to us, including health, fitness, and contact details, is accurate, complete, and not misleading.
3. Booking, Payment, and Pricing
3.1 Pricing
The prices for the Services are as follows:
•Single Session (1 x 60 minutes): £50 per session.
•Package of 5 Sessions (5 x 60 minutes): £240 (£48 per session).
Prices are subject to change, but any changes will not affect bookings already confirmed.
3.2 Payment
Payment for single sessions or session packages must be made in full in advance of the first session. We accept payment via methods specified at the time of booking.
3.3 Session Expiry
All session packages (e.g., 5-session package) must be used within three (3) months from the date of purchase. Any unused sessions after this period will expire and are non-refundable.
4. Cancellation and Refunds
4.1 Client Cancellation
We require a minimum of 24 hours’ notice for the cancellation or rescheduling of any booked session.
•Cancellations made with less than 24 hours’ notice will result in the forfeiture of the session fee, and the session will be deducted from your package.
•We may, at our sole discretion, waive this fee in cases of genuine emergency.
4.2 Trainer Cancellation
If we need to cancel a session, we will provide you with as much notice as possible and reschedule the session at a mutually convenient time.
4.3 Refunds
•Session fees and package purchases are generally non-refundable.
•Refunds will not be given for unused or expired sessions.
•In exceptional circumstances, a partial refund may be considered at our sole discretion, based on the number of unused sessions and a reasonable administration fee.
5. Limitation of Liability
5.1 No Guarantee of Results
We will use our reasonable skill and care in providing the Services. However, you acknowledge that the success of any training programme is dependent on your commitment, adherence, and individual physiological factors. We provide no guarantee of specific results.
5.2 Exclusion of Liability
To the extent permitted by UK law, we, our employees, or agents shall not be liable for any personal injury, loss, or damage to property arising out of or in connection with the Services or the use of the Website, except where such injury, loss, or damage is caused by our negligence or wilful misconduct.
Our total liability to you for any loss or damage arising out of or in connection with these Terms shall not exceed the total amount paid by you for the Services in the three (3) months immediately preceding the event giving rise to the claim.
6. Intellectual Property
The content on the Website, including the “Elevate Method” name, text, graphics, logos, and the bespoke training plans provided to you, are our intellectual property. You may not reproduce, distribute, or use any of this content without our prior written consent.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
For any questions regarding these Terms, please contact us: Email: paulopersonaluk@gmail.com Address: Queensway, Notting Hill – London W2 4BJ